Friday Poll: THE Best Question You've Ever Asked a Client

    • 1373 posts
    September 23, 2010 11:43 PM PDT
    Happy Friday, everyone!

    The idea for this week's poll question came from Nathan Fultz, a member of Paul Castain's LinkedIn Group, Sales Playbook.  (Incidentally, if you have a LinkedIn account, I definitely encourage you to join this group; just click here.)

    What is THE best question you've ever asked a client on a sales call?

    Looking forward to reading your replies!
    • 12 posts
    September 24, 2010 2:33 AM PDT
    'You mean you have to use $10,000 worth of co-op by the end of the month?'

    (True story, happened in 1991, ahhh the days of 100% co-op)

    One more:

    'So if I get your address correct, we can start the schedule Monday?'

    (after playing a spec spot that had the wrong address on it, His answer was yes, 1st time radio buyer)
  • September 24, 2010 3:03 AM PDT
    Q: "How much would you invest in advertising to grow your business if I told you "I" was going to pay for it?
    Answer: Most clients smile then say a lot, because they know it's necessary but aren't willing to take the risk to get the reward. It makes them think about the possibilities if they finally take that risk and invest in advertising.
    • 112 posts
    September 24, 2010 6:43 AM PDT
    My favorite question is "Why?" As in, "Can I ask you why you're passing on this promotion?" Sometimes we make it too easy to just say no and walk away. Dig deeper.
    • 455 posts
    September 24, 2010 11:52 AM PDT
    If I could put you in front of a full house The Mansion TWICE (local 3,000 seat venue) to talk about your business, what would that be worth to you?

    The client could clearly imagine himself in front of that audience and the power of that moment. I just made it easier for him to translate that to radio.
    • 5 posts
    September 24, 2010 5:24 PM PDT
    tried this one a couple of times: so if you dont use radio how for ahead of you do you think your nearest competitor, who does, will be in 12 months? first time, got a lively conversation and a buy in a month. second time i walked out with the sale that day. both clients were year contact holders within six months
    • 994 posts
    December 29, 2010 6:13 PM PST

    Rick,

     

    Your post reminded me that I had a similar experience two months in a row...in 1975.   Gibson's, when they were part of the Pamida group, HQ in Omaha.   Enjoyed many other months at fewer dollars per month, but still using 'way more 100% funds than the local store had earned.  Other stores in the chain weren't using theirs, the money was sitting there on a "use it or lose it" basis...and I didn't think the newspaper needed the additional money all that badly.

     

    Thanks for the reminiscence!

     

     

    • 7 posts
    December 31, 2010 10:50 AM PST

    Me , being new at this, am finding that when I approach potential clients about buying advertising, am being told that they simply cannot afford to buy because their business is slow...and I reply by asking, " well, wouldnt this be a great way to speed it up?"  OR I get those who say....I am already just so busy now, I dont need to advertise....so I asked them...." so you really dont want to make anymore money?" 

          But still, I cant convience them that advertising it a great way to go.....I would love any advise from those of you that are season at this......LOL

    • 1373 posts
    December 31, 2010 12:36 PM PST

    Kelly,

    I like your responses!  But you're right, some people take some extra convincing. :-) Can you get testimonials from clients already advertising on the station and share these with your prospects?  Or maybe put together something like this?

    If you'd like to get input from other RSC members, I'd suggest you copy and paste your remarks above and add a new discussion in the Round Table forum.  (If you do it before next Thursday evening, I'll make sure it gets in the weekly Friday newsletter!)

    Best wishes - and Happy New Year!

    ~ Rebecca

  • January 4, 2011 3:15 PM PST

    I am reading LIFE (Keth Richards).  Page 183 at the top is probably some of the best advice for people looking for ideas writing SPEC ads.  In this section, keith talks about being a song writer.  He writes:

     

    ....and because you're playing every day, sometimes two or three shows a day, ideas are flowing.....

    ...the radar is on whether you know it or not.  You cannot switch it off.  you hear this piece of a conversation from across the room, "I just can't stand you anymore"....That's a song.  It just flows in. 

     

    ...also another thing about being a songwriter, once you realize you are one, is that to provide ammo, you start to become an observer. 

     

    Think about that a second.  If we are trained in writing advertising, we SHOULD be observers.  We should be listening to the words people say and how they say them.  Instead of writing some goofy sounding two voiced stage tripe... imagine using real words.  For my part... a while ago I was sitting in front of my Dr. and found out I was in for some rather expensive treatments.  I said to my Dr. "Thank GOD my insurance agent hounded me about the right coverage".  My insurance agent loved it when he heard it on an ad.

     

    Just a thought... that the best thing you have ever said to a prospect may be...nothing.... because you were listening.

    • 1373 posts
    January 4, 2011 4:49 PM PST
    Excellent points, Chris - thanks for posting!
    • 994 posts
    January 4, 2011 5:28 PM PST

    Great post, Chris.  There's a chasm of difference between real-life language and conversations and the stilted caricatures, tainted with ad-speak, that so often make their way into radio commercials.  A couple of Chicagoans come to mind as great examples of observation: David Mamet and Dick Orkin.

     

    Mamet's authenticity as a playwright/screenwriter/director/author is in part the product of a great deal of time observing and listening to the people around him, whether in the Chicago Public Library or at a favorite restaurant or pool hall.

    Orkin, of course, is better known to us.  His distinctive and engaging commercials built around storytelling and humorous slice-of-life situations have built brands and sold untold millions of dollars' worth of stuff (while at the same time entertaining listeners and winning prestigious awards in the bargain, no mean accomplishment). 

    Interestingly, it was through Dick Orkin that I first learned about Mamet's book "Writing in Restaurants" and its chapter on "Radio Drama."

    Wouldn't it be a fascinating exercise in preparation for a sales/creative meeting, to spend an hour a day in a public location, listening to other people's conversations and making notes on how they might lead to an effective radio spot?

    Again, great post!