October 7, 2014 10:38 AM PDT
How do radio station owners/managers make sure their clients and potential clients are being maximized and serviced properly? 85% of customers will retaliate because of bad service and they will never tell you why, but the answer is poor customer service.
You can read more here http://venturebeat.com/2013/11/14/85-of-consumers-will-retaliate-against-a-company-with-bad-customer-service-report/
What systems do you employ to protect your biggest asset?
How do radio station owners/managers make sure their clients and potential clients are being maximized and serviced properly? 85% of customers will retaliate because of bad service and they will never tell you why, but the answer is poor customer service.
You can read more here http://venturebeat.com/2013/11/14/85-of-consumers-will-retaliate-against-a-company-with-bad-customer-service-report/
What systems do you employ to protect your biggest asset?
